Quality Assurance for ICDL Exams

Syrian Computer Society - Damascus, Syria (01 May 2006 - 15 Jul 2012)

Tester and Monitor of ICDL Exams

IT Engineer and Data Officer

Central Bureau of Statistics - Damascus, Syria (18 Aug 2008 - 01 Sep 2010)

• Management and maintenance of user accounts • Technical support (engineer) • Team leader for technical staff • Administration and maintenance of 2 servers • Data entry administrator. • Design of survey questionnaires by CSPro software. • Using and administrating of DevInfo Database (Data entry, reports)

Network Administrator & Technical Support Engineer

Ministry of Communication & Technology (Dpt. Information/ Studies & Projects) - Damascus, Syria (01 Oct 2010 - 01 Apr 2013)

• Management and maintenance of user accounts • Technical support (engineer) • Team leader for technical staff • Administration and maintenance of 12 servers

Network Administrator

AirMax Networks Solutions - Cairo, Egypt (20 Apr 2013 - 15 Mar 2014)

• Configured and managed network infrastructure, ensuring reliable connectivity. • Delivered capacity-building initiatives for technical staff. Managing and administrating user accounts • Supervisor for 20 staff members

IT & Database Officer

Welthungerhilfe Turkey, Iraq Country Office - Gaziantep, Turkey (24 Nov 2014 - 30 Oct 2015)

• Managing and monitoring databases. • Designing survey forms and data entry sheets • Leading Information management and data analysis • Managing cash transfer systems • Monitoring, and maintenance of computer communication & IT equipment and network • Troubleshooting of hardware and software • Led IT security and data protection efforts, ensuring compliance with global standards. • Managing Office 365 accounts (downloading/uploading files to SharePoint)

IT Manager

Welthungerhilfe Turkey, Syria, & Iraq Country Office - Gaziantep, Turkey (01 Nov 2015 - 30 Apr 2018)

• Managed IT operations and supervised IT teams across multiple country offices. • Managing and monitoring databases. • Designing survey forms and data entry sheets • Leading Information management and data analysis • Managing and maintaining WHH beneficiaries` database • Monitoring, and maintenance of computer communication & IT equipment and network • Supplying support in case of troubleshooting of hardware and WHH standard software. • Led IT security and data protection efforts, ensuring compliance with global standards. • Management of the Central Hotline System (Users, roles, and flow Management) • Managing Office 365 accounts (downloading/uploading files to SharePoint)

Member of Welthungerhilfe Global Working Group “Digital Data Collection”

Welthungerhilfe - Global (01 May 2020 - 15 Nov 2021)

• Contributed to the design and rollout of innovative data collection tools, ensuring scalability and user-friendliness. • Processed and visualized test data to support informed decision-making across global offices.

HR Software Project Manager at

Welthungerhilfe Turkey, Syria, and Lebanon Country Office - Gaziantep, Turkey (01 Jul 2021 - 31 Jan 2023)

• Led the development and deployment of HR management systems, ensuring alignment with organizational needs.

Head of IT

Welthungerhilfe Turkey, Syria, and Lebanon Country Office - Gaziantep, Turkey (01 May 2018 - Present)

• Promoted to Head of IT with the same responsibilities of IT Manager. • Spearheaded digital transformation initiatives, aligning with global strategies to enhance operational efficiency. • Designed and deployed data pipelines and analytics dashboards using Power BI and Azure tools. • Managed IT systems, ensuring seamless data flow and integration across platforms (CommCare, PowerBI, Power Automate). • Developed and implemented IT security and data protection frameworks, adhering to international standards. • Conducted capacity-building sessions to enhance technical skills of IT staff and end-users.

Computing Lecturer

Award Academy - Gaziantep, Turkey (21 Oct 2024 - Present)

• Responsible for the delivering lectures, preparing, and updating curricula of Information Systems and Knowledge Management Module for Master students and Managing Information and Knowledge for bachelor students. • ICDL Trainer.